SUPPORT & SERVICES

Our Professionals Consulting Team Helps You Employ the Full Power of Artha

The Artha Professionals consulting Team's mission is to help clients realize the benefits of a fully integrated application. We use proven, methodologies ans techniques to analyze your business with Artha based ecommerce suite and then deliver constructive recommendations and action plans that will enable you to use the extensive capabilities of Artha to your advantage.

What the professional consulting Team Can Do for You

The Artha Professional Consulting team will analyze your current business functions and identify the gaps that cause operation deficiencies and provide solutions for running your business smoothly on a day to day basis. Artha has extensive checks and balances built in to the system as well as a streamlined business process that can be configured in multiple combination to operate in a critical path method.The process recommended are designed to require the least amount of effort while producing the maximum benefits resulting in reduction of your operating costs and increasing your bottom line profitability. Whether you are an Artha Solution partner or merchant, put our expertise and superior practices to work for you.Leveraging direct access to Artha's product and technology development teams and drawing on experience from hundreds of successful Artha implementations, the professionals Consulting Team consultants are uniquely equipped to provide you with the guidance needed to validate your design, development and development decisions.

We can identify architecture and code optimization, provide direction on custom application deployments, and identify performance bottlenecks.

Involve the Professional Consulting team in the initial planning phase or at any important stage of your ecommerce project. With the PCG you'll save time, mitigate risk, gain peace of mind and above of all, achieve success.

PROFESSIONAL SUPPORT

Artha's Expert Technical Support Team Keeps your Store Running

Keeping your store maintained and functional is critical to your success .Every minute your site is down can result in lost revenue.
Artha's team of support experts are here to help! Available 24/7 around the globe. Our support team can promptly respond to your requests and help you resolve any issues as quick as possible.

Artha offers customized support coverage and resources to merchants based on the particular Artha product you are running.

Artha's Professional Consulting Team

Artha's Professional Consulting Team is available to make sure your store is running as its optimal capacity. The Professional Consulting Team can help maximize your success, make custom additions, optimize your site and give expert advice 24 hours per day, seven days a week.

TRAINING

Artha University

Through a variety of convenient, professional training options, Artha University helps customers, business partners, consultants, and trainers achieve their business goals. All training and certification opportunities are available in one central location.

Artha Web based Summit

With role-based learning tracks, networking opportunities, classes, and hands on sessions, there's no better place than Artha Web Based Summit to learn. Look for yearly registration.

OVERVIEW AND INCIDENT MANAGEMENT

Artha's Expert Technical Support Team Keeps your Business Running

Artha's team of support experts are here to help! Available 24/7 around the globe. Our support team can promptly respond to your requests and help you resolve any issues as quick as possible. We have supported multiple countries across various continent and time zones.

Artha offers distinct support coverage and resources to merchants based on the Artha product you are running.

CONSULTING SCOPE

Our consulting and support plans cover the Artha core product. For other professional services for clients, our support plans also cover any contractual deliverables with an Artha site deployment.

Artha Usage issues

Our expert Artha consultants can help you make the most of Artha and answer any "how to" questions from catalogue setup to advanced marketing promotions.

Basic configuration issues

if you're having any issues with the product configuration, we can help you configure Artha so it setup correctly with all your payment modules, shipping options, tax rates, languages, and much more.

Troubleshooting,Bug Fixes and Escalation

This includes the diagnosis and, in most cases, the resolution of any functional or issues in the Artha Core Product.

Not Included in our basic consulting and support plans:
-Code Development
-Development Support
-Optimization and Performance Tuning
-Custom Extensions
-Custom Interface
-Custom Configuration
-Core Product Upgrades
-Best Practices recommendations
Assistance for the items above is available through our Professional Services or a Consulting engagement. Get in touch with us to know more.